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FREQUENTLY ASKED QUESTIONS

How long does it take to ship my product order?

All orders are processed and shipped within 3 to 5 business days! All orders are shipped by U.S. Postal Service or UPS depending on the weight and distance. In the event that a product is on back order, you will be notified via our company website or by email.

NOTE: UPS cannot ship to a P.O. Box unless it is a rural box address.

How do I get help after normal business hours?

Our normal business hours are Monday through Friday 9 - 5 (EST). All after hours customer service or distributor issues will be handled as follows:

If you are a customer needing assistance – Contact the distributor from whose site you need help with. You can also email customer service at support@enchealth.com Customer Service will respond within 24 hours to assist you.

If you are a distributor – Contact your original sponsor or you're up line leader for immediate assistance. You can also email customer service at support@enchealth.com One of our support staff will respond within 24 hours to assist you.

Does it cost me anything to become an ENC Distributor?

No, it is free to become an ENC Distributor. Just click on the Become a Distributor link and fill out the sign up form and choose the FREE ASSOCIATE OPTION. You will receive a welcome email with your Distributor ID and website (online nutrition store).



Can I sign up a new distributor outside of the U.S.?

No, currently we are only doing business in the United States. It is our future goal to expand to other countries and ENC distributors will be the first to know when we are ready to expand.

What is your return policy?

 All unopened products can be returned to ENC within 30 days of receiving your product(s).

Where is your corporate office located?

Our corporate office is located in Cuddy Pennsylvania about 20 minutes from downtown Pittsburgh. We are approximately 25 minutes from the Pittsburgh International Airport

Directions to ENC: Take Interstate 79 South or North to the Bridgeville exit. Get in the left lane of either ramp and make a left at the traffic light on to Route 50 west (four lanes). Travel 3 miles to the Gladden exit (traffic light) and make right and then bear to the right. Travel 7/10 of a mile to Gillen Company. About 50 yards past the Gillen driveway, make a right at the Entrenet sign and make an immediate right. Go down the lane about 50 yards to the Entrenet Nutritionals building on your left.

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